These conditions are applicable:
By the sales of a trip, consisting of transport, residence or other services.
By the sales of one or more services, consisting of transport, accommodation or other services.
MUTUAL OBLIGATIONS REGARDING THE PROVIDING OF INFORMATION
a. Regarding the booking, the traveller has to provide all information that’s being asked by the travel organisation and/or travel agent. If the traveller provides false information, and this causes extra costs for the travel organisation and/or travel agent, these costs may be charged to the traveller.
b. Before signing the travel agreement, the traveller has to receive the following information through travel organisation and/or travel agent, in written or any other form, so the traveller can take care of the necessary documents and formalities:
general information about the necessary passports and visa, and specifically the terms on which to achieve these;
the medical necessities for travel and accommodation; you can also find information about this at your local health practice.
the fact whether an insurance is or is not included in the price, or can be purchased by the traveller to cover costs of cancellation or costs of repatriation in the case of accidents or diseases, and if so, what are the general conditions of this insurance.
PURA VIDA REQUIRES A TRAVEL INSURANCE WITH WORLD COVERAGE!
Travellers who do not have Dutch nationality are advised to seek information from relevant agencies about which formalities they have to cope with.
c. The traveller has to receive the following information from the travel organisation and/or the travel agent, in written or any other form, timely before the planned date of departure:
all necessary information about the route.
THE CLOSING OF THE TRAVEL AGREEMENT
The invoice that will be made after booking, counts as proof of the conditions of the travel agreement. If the booked trip is advertised in a brochure or on the website of the travel organiser, the information in this brochure will be part of the travel agreement.
The invoice may only deviate from the travel brochure, if these changes have been communicated clearly to the traveller before the signing of the booking form and/or if both parties agree to the changes in the travel agreement after the closing of it. Only these general conditions are applicable on the travel agreement.
The definitive travel confirmation will be final when the booking will be confirmed to the traveller by the travel organisation and/or the travel agent. Your booking is not considered definite and no contract will exist until we receive a 50% deposit from you and you agree to these terms and conditions. We do not share customer details with any 3rd parties.
If the content of the booking form – invoice deviates from the travel confirmation, or if the confirmation is not communicated to the traveller within 21 days or within the agreed terms after the signing of the booking form – invoice, the traveller may conclude the travel has not been booked, and has the right of immediate refund of all made payments.
The price is the exact amount to be received by us in EUROS.
If you are paying in two installments, then the final payment amount is due on or before April 12, 2019.
The agreed price is fixed and all obligatory services (see travel proposition) are included, without prejudice of material mistakes or review of the price in circumstances as described below.
If a review of costs has taken place and travel costs, including fuel, charges and taxes, due to specific services or the exchange rates applicable to the travel, the price can be revised up or down.
If the above described revision leads to a price reduction, the revision only takes place if the costs are not disproportional to the price reduction.
If the above described revision leads to a price increase of more than 10%, the traveller may remit the travel agreement, without compensation. S/he then only has the right of refund of all paid amounts, except for the amount of the invoice (or advance payment) as agreed by the confirmation of the trip.
CANCELLATION BY THE TRAVELLER
The traveller can always cancel the agreement entirely or partially, provided that he compensates the travel organisation and/or the travel agent. In case of cancellation by the traveler up until 90 days before departure, the total costs paid will be refunded 100%. In case of cancellation by the traveler of less than 90 days before departure, the traveller is due the following amounts:
- 60 to 90 days before departure: 30% of the price, with a minimum of € 200,- (or the amount of the advance payment, as agreed).
- 60 to 45 days before departure: 50% of the total price;
- 45 to 30 days before departure: 75% of the total price;
- Within 30 days before departure and from the day of departure: 100% of the total price
REPLACEMENT AND OTHER CHANGES BY THE TRAVELLER
For the excecution of the travel agreement, the traveller can be replaced by an other person, provided that this person meets to the specific requirements for the travel and accommodation, and provided that the traveller pays the travel organisation and/or travel agent for all costs being caused by this. The initial traveller and the replacement are individually responsible to travel organisation and/or travel agent for all costs caused by replacing and for the balance of the travel.
If the traveller asks for another change (date of departure or return, destination, hotel, …), then the travel organisation and/or travel agent may charge all costs being caused by this.
SETTLEMENT OF THE AIRLINE TICKET
The traveller is responsible for arranging their own airline ticket to the destination. The travel organisation advises the traveller to take out an insurance for cancellation. Also the travel organisation advises to purchase the airline ticket only after the confirmation that the travel will take place. The travel organisation takes no responsibility for early purchase of an airline ticket or not taking out of an insurance for cancellation.
CANCELLATION BY THE TRAVEL ORGANISATION
If the travel organisation cancels the travel before the agreed date of departure because of force majeur or because the amount of bookings is smaller than the required minimum and the traveller has been informed as fast as possible, the latest 15 days before the date of departure, the traveller has only right of immediate refund of all made payments.
The travel organisation has to communicate the cancellation as fast as possible to the traveller.
If the travel organisation and/or travel agent needs to change the travel agreement on an essential point such as the price, he needs to inform the traveller as soon as possible, so the traveler can decide if he/she wants to cancel the agreement without compensation or if he/she agrees to the suggested change of the agreement.
This proposal for change must be communicated in written form and must contain the changes in relation to the original agreement as well as the influence of it on the price. The proposed alternative has to be equal or of better quality. If it is of minor quality, the difference in price needs to be refunded to the traveller. In all these cases, the traveller has the right of compensation. The traveller has to communicate his/her decision as soon as possible to the travel organisation/travel agent.
If after departure of the traveller an important part of the services that are part of the agreement, are not being provided or if the travel organisation finds himself unable to provide an important part of these services, the travel organisation will take care for alternative arrangements so the traveller can proceed his/her travel without extra costs. In these cases he will compensate the traveller for the amount of difference between intended and realized services.
If these arrangements are not possible or in case the traveller has good reasons to not accept the alternative arrangements, the travel organisation will in such case, take care of an equivalent way of transport so the traveller will be able to return to the place of departure or another agreed place, without extra costs for the traveller.
In such a case the traveller will be compensated for his/her costs.
It is your responsibility to let your Yoga Instructor know if you have any injuries and to be mindful at all times of your own body’s capability during the retreat. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately.
It is also your responsibility to consult a doctor with an understanding of yoga to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may choose to do whilst on the retreat.
Please advise us of any mental or physical health conditions and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right to advise you to desist and in the interests of your wellbeing, or others, we may decline your stay at our retreats.
Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the countryside where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.
Women who are 12 to 28 weeks pregnant should provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide.
We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
We are not liable for any injuries you may incur. All activities are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
In case of illness of the traveller
During the retreat the traveller can get sick or have an accident. The travel organisation makes sure the traveller is transported to a doctor or hospital. The travel organisation reports this to the insurance of the traveller, who will refund the costs after the treatment of the traveller. The traveller will have to pay the medical costs in cash first. Pura Vida states that a travel insurance with world cover is compulsory and will not accept financial responsibility for sickness or injuries of the traveller.
LIABLITY OF THE TRAVELLER
The traveller is responsible for damage to the travel organisation and/or travel agent, their staff or their representatives, even when they do not perform their contractual duties. The mistake will be judged by normal behaviour of the traveller.
SETTLEMENT OF COMPLAINTS
Complaints before the performance of the travel agreement, must be communicated by the traveller in written form to the travel organisation.
Complaints during the performance of the travel agreement, must be communicated on the spot and in appropriate way showing proof, so a solution can be found. For this s/he must communicate – in this order – to the representative of the travel organisation, or a representative of the travel agency, or directly to the travel organiser.
If a complaint cannot be solved to the satisfaction of the traveller, or if a traveller cannot formulate a complaint on the spot, s/he must write a complaint to the travel organiser and/or travel agency within 4 weeks after the travel agreement; or the complaint will not be valid and acceptable.